After Sales

Our Commitment to you

Big Cars understands the importance of ensuring our clients are as happy with the aftersales service we provide as they are during the purchase of the vehicle. We want to make sure that all our clients become clients for life and ensure we are one of the industry leading independent dealers when it comes to aftersales processes.

We understand the large investment people make when purchasing a vehicle from us and want to ensure we are here to help them every step of the way including after the sale. We have the following four categories which we believe covers all the elements of aftersales. If you have a query or need information and want to know why we are the best place to purchase your new vehicle please enquire via this page.

VEHICLE ENQUIRIES

Vehicle Enquiries

We pride ourselves on ensuring we offer the highest possible client service in order to delight our clients. Because of this we offer the Big Cars Promise:

  • Full rigorous health check and 12 month MOT prior to sale
  • Direct aftersales email addresses and phone line
  • All calls recorded and monitored for ongoing training purposes
  • All concerns dealt with on a timely basis
  • Senior Management reviews weekly to deal with any issues
  • Issues responded to in writing

If you have an issue relating to a vehicle purchase please contact us in writing or email the aftersales team directly on aftersales@big-cars.co.uk

DOCUMENTATION ENQUIRIES

Documentation Enquiries

For enquiries relating to any vehicle documentation please contact your Client Advisor in the first instance. Alternatively contact us via our web form or via email by directly emailing our admin department admin@big-cars.co.uk

ACCOUNTS ENQUIRIES

Accounts Enquiries

Accounts Aftersales Enquiries

For all accounts enquiries related to the below, please email accounts@big-cars.co.uk

  • Deposit returns
  • Contributions details
  • Finance settlements
  • Awaiting payments
  • Any other accounts queries

Vehicle Finance Enquiries

We

have dedicated FCA approved Finance Managers in each branch who can

answer any vehicle finance related queries at point of sale.

ALL OTHER ENQUIRIES

For all other enquiries please use the form on our contact us page.